FAQ

Frequently Asked Questions

  • Question: When are the visiting hours?
  • We always welcome visitors and we recommend visiting between the hours of 8 a.m. to 8 p.m. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.
  • Question: Is there a limit to the number of people who can visit at one time?
  • Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
  • Question: Is there any private space available to use?
  • You may reserve the visiting or conference room for any special event (birthday, holidays, meals) in advance with the Activities Department.
  • Question: Can I bring my children to visit?
  • We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
  • Question: Can I bring a family pet to the facility?
  • We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
  • Question: How often will a physician or health professional visit?
  • Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
  • Question: Can I take my loved one home for a visit?
  • Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.
  • Question: Can my loved one receive mail?
  • Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.
    Terrace View Rehabilitation
    Attn:Room No.
    201 East Bastanchury Road,
    Fullerton, CA 92835
  • Question: Is smoking permitted in the facility?
  • For the safety and welfare of all patients and staff, Fairfield Post-Acute Rehab is a non-smoking facility. No smoking is permitted on our campus.
  • Question: My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?
  • We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.
  • Question: Will I be required to do my loved ones laundry?
  • Bed linens, hospital gowns and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the Business Office.
  • Question: Is there someone who provides haircuts?
  • We have beauticians available twice weekly. Please contact the Receptionist to set up an appointment. Payment for all services is made in advance or at the Beauty Shop during appointment.
  • Question: Where should I park, when I come to visit?
  • Parking is available in the front of the building. Please park only in designated parking spaces. Avoid parking in spaces specifically reserved for the handicapped and physicians.
  • Question: Can I bring in my loved ones favorite food?
  • Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.
  • Question: What articles of clothing should I bring?
  • We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the patients’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
    LADIES
    Dresses
    Pants
    Blouses (with front snaps)
    Socks/Nylons
    Walking Shoes (non-skid soles; velcro)
    Undergarments
    Nightgown/Pajamas
    Robe
    Sweaters (with large buttons)
    GENTLEMEN
    Shirts (button down suggested)
    Pants
    Belts/Suspenders
    Socks
    Walking Shoes (non-skid soles; velcro)
    Undergarments
    Pajamas
    Robe
    Electric Razor

    Personal Laundry: There is no charge for personal laundry, however families may wish to do their loved ones laundry but must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

    Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

  • Question: Will my loved one have telephone access?
  • All patients are provided private phone service with a direct number. There is no charge for this service.
  • Question: Will my loved ones room have a television?
  • All patients have a 22 inch LCD flat screen television with a DVD player.
  • Question: What kinds of activities are planned for the patients?
  • Terrace View Rehabilitation has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils and volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
  • Question: Can the rules be changed?
  • Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Terrace View Rehabilitation administration.
  • Question: How often will the Rehabilitation staff work with my loved one?
  • Each patient has an individual plan of care and the physician will order the number of days and hours per week a patient will receive therapy. This may change throughout the course of your stay. Your rehabilitation team will keep you informed of your therapy plan.
  • Question: Will Medicare Part A cover my stay in the facility?
  • Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $141.50 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.
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