Frequently Asked Questions

  • When are visiting hours?

    We always welcome visitors. Our recommended visiting hours are between 10:00 AM and 8:00 PM. If you have a special circumstance, please speak with the charge nurse on duty to arrange alternatative visiting hours.

  • Is there a limit to the number of people who can visit at one time?

    We request that you limit visits in patient rooms to three visitors at a time. If there are more than three people who would like to visit at once, we suggest using the common areas of the facility.

  • Is there private space available to use?

    You may reserve the dining room for any special event (eg. birthday, holidays, meals) in advance with the Activities Director.

  • Can I bring my children to visit?

    We encourage children to visit. However, we ask you to inform the charge nurse if they are under the age of 12.

  • Can I bring a family pet to the facility?

    We have a pet area in the front of our facility. Due to allergies and safety issues, we only allow documented service animals in our facility.

  • How often will a physician or health professional visit?

    Physicians generally see patients within 72 hours of admission and once every 30 days thereafter. Our nursing professionals are in constant contact with all physicians that visit the facility. Some insurance companies require physicians to visit more often. Please check with our nursing staff for further information.

  • Can I take my loved one home for a visit?

    Patients who wish to leave the facility for a short period of time must have written MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must alert the charge nurse and sign the LOA (leave of absence) book, located at the nursing stations.

  • Can my loved one receive mail?

    Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays. Please send mail to:

    Terrace View Rehabilitation
    Attn: _____ Patient Name: _____
    201 East Bastanchury Road
    Fullerton, CA 92835

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, Terrace View Care Center is a non-smoking facility. There is a designated smoking area in the main outside patio.

  • My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

    We always want our patients to feel comfortable and at home. If space permits, small personal items from the resident’s home are always welcomed. Please consult with our staff before bringing in any large items.

  • Will I be required to do my loved one's laundry?

    Bed linens, hospital gowns and towels are provided and laundered by the facility. Personal items can also be laundered by our facility. Please inform our staff if you would prefer to do the personal laundry for your loved one.

  • Is there someone who provides haircuts?

    We have beauticians available weekly. Please contact the receptionist to set up an appointment. Payment for all services are to be made in advance or at the Beauty Shop during your loved one’s appointment.

  • Where should I park when I visit?

    Parking is available in front of the building. Please park only in designated Terrace View parking spaces. Avoid parking in spaces specifically reserved for the handicapped and physicians.

  • Can I bring in my loved one's favorite food?

    Please always consult with the nursing staff before bringing food to patients as they may be on a special diet. Any food kept in the resident room must be in properly sealed containers and labeled clearly with the resident’s name.

  • What articles of clothing should I bring?

    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

    Blouses (with front snaps)
    Walking Shoes (non-skid soles; velcro)
    Sweaters (with large buttons)
    Shirts (button down suggested)
    Walking Shoes (non-skid soles; velcro)
    Electric Razor

    Personal Laundry: There is no charge for personal laundry, however families may wish to do their loved ones laundry. There must be a plastic hamper for dirty clothes to ensure laundry is done at least once a week in order to comply with state hygiene regulations.

    Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

  • Will my loved one have telephone access?

    Family members and patients have the option of purchasing a private phone line for their stay. If you wish to purchase a phone line for your loved one, please contact our admissions department.

  • Will my loved one's room have a television?

    All patients have a personal 22 inch LCD flat screen television.

  • What activities are planned for the patients?

    Terrace View Care Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils, as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. Please inform our activities director if you would like to arrange something special or have suggestions and ideas for individual or group activities. We welcome and encourage involvement from family and friends.

  • How often will the rehabilitation staff work with my loved one?

    Each patient has an individual plan of care and their physician will order the number of days and hours per week a patient will receive therapy. This may change throughout the course of their stay. Your loved one's rehabilitation team will keep you informed of their therapy plan.

  • Will Medicare Part A cover my stay in the facility?

    Patients must have a Medicare card that reads “Hospital Insurance.” They must also have a physician order for skilled nursing care and be admitted to the facility within 30 days of a three-consecutive-night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.